All Staff Info / IT & Facilities Tickets
General Resources
- Reset website password
- Update profile information
- Add pages & links
- Link Google Classrooms
Files / Forms
- 2026 Mileage Reimbursement Form
- 2025-26 Academy Calendar (Scholar/Teacher/Admin/Counselor) UPDATED
- Board Policy on School Facility Use 20181213 FF (SUBMIT TO PRINCIPAL)
- CASH BOX Count Sheet 20201005
- CASH HANDLING PROCESS 20201005
- Food Program Timeline (When/When not to serve non-program/competitive foods.)
- Fringe Benefit Guidelines 20241122
- Incident Report FILLABLE
- Incident Report PRINT AND COMPLETE
- Payment Request Form (Revised 20250903) FF
- Stipend Guidelines 24.25 Board Approved.8.15.24
- Surplus Policy Form V2
You can access directories for the Academy Services and all three campuses with the link above. Please note extensions are site specific. If calling a campus different than yours, please dial the main line and then use the extension.
IT Tickets (Smartertrack)
Smartertrack is a "ticket" system our IT team uses to manage and track IT support requests.
Please use this link: https://smartertrack.johnadams.academy and the user/password you use to log into your email/laptop.
Please note: there is not.org at the end of the URL.
In the middle of the page you should see some grey colored buttons, one for each campus and for NSD offices.
Once you click a campus, you will see a page for that campus. On that page, on the top-right you will see a login button.
Use the same username and email you use to log into your laptop/desktop and/or email. Almost always, that would be “firstlast” (no dot between) and then your password. Once you log in the first time, you should stayed logged in when you visit the page again.
Each campus page has a “Tickets” button. When you click that…
You will see a list of your tickets (if any) and also a “start ticket” button to create a new one.
There will be a simple form to fill out.
One you create a ticket, the ticket may get automatically assigned based on the type or location of the request, or otherwise go into a queue for assignment. Your IT team is automatically notified accordingly. When we add notes to a ticket, close a ticket, or need more information about an issue, the system will send you emails. You will be able to respond directly to these emails and your reply will go right back into the ticket system.
“What type of support issues should we use this system for?”
If you know the issue is going to be solved by IT or HR staff, use this system. This includes issues for support on systems such as Aeries, Onemint, google, 365, anything regarding your laptop/desktop/software, network issues, phone issues, classroom projectors, chromebooks, etc.
This IT ticketing system is separate from the Facilities system (SchoolDude). Please keep Facilities requests going through the same channels you have been using.
If you are new to using this system, and would like to open a test ticket to experience how this all works, we invite you to do so.
Thanks for all you do. If you have questions, please reach out to a member of our IT team.